LOS Terms of Service

1. General

These conditions apply to all sales and agreements between LOS Language Online Services (hereinafter: LOS) and its students and consultants. LOS will apply these conditions unless otherwise agreed in writing. 

2. Information

LOS finds it very important to ensure that all of its students' and consultants’ personal information is treated with the utmost care and security and in accordance with the European Union General Data Protection Regulation (GDPR). Read more about LOS Privacy Policy. LOS will not give student’s and consultant's personal information to third parties, except when the information is required for the services that  provides to the student, when necessary for the delivery of an order, or when legally required upon request of the appropriate legal authorities. Records of LOS website visits are kept for statistical purposes. Information concerning the amount and frequency of visits to the LOS website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.

By using the LOS website students and consultants expressly give their consent to LOS for:

  1. Processing personal data so that LOS can efficiently provide students and consultants with information about new features and services available on the website;
  2. Processing personal data to enhance LOS services available to its members;

Students and consultants may be contacted by LOS from time to time in relation to the products and services offered by LOS.

Unless legally required to do so, LOS will not share the personal information of students and consultants with any third parties without the student's or consultant’s prior consent.

Students and consultants can change their personal information in their "LOS Account".

All the information on LOS website (www.languageonlineservices.com) has been carefully compiled. However, there is a chance that certain information is not correct, or complete, or current. LOS and its partners cannot be held responsible for this in any way.

LOS will not be liable to the student, consultant or any other persons for any loss or damage of any kind which may arise from the unauthorized use of the LOS website and the use of any information contained within it.

Furthermore, LOS shall not be held liable for any information held on sites which may have links to or from the LOS website and which are not maintained and controlled by LOS. The LOS website is intended for use within the Czech republic, but can be entered from other countries. LOS cannot guarantee that any training referred to on the website is available in every country in the world. LOS will use reasonable endeavors to ensure that the website is, and stays, fully operational. Due to the nature of the internet, LOS cannot guarantee that the website will be free from delays, interruptions or errors. LOS will take all reasonable efforts to ensure that information on the website is correct, but cannot give representations or warranties, express or implied, in relation to the accuracy or completeness of the said information.

LOS takes precautions to protect personal data collected through the website, but in the event that LOS system is infiltrated by unauthorized third parties, LOS will not be liable for any resulting misuse of personal data.

Without prejudice to the provisions set out above, LOS will not be liable for damage caused by intentional act or omission or gross negligence by the student or consultant, or by improper use of the learned skills and of the materials and/or related products provided and/or delivered to the student.

3. Copyright

All information on LOS website is protected by copyright. It is illegal to infringe upon any of the intellectual property rights associated with the manufacture, design, or branding of any course advertised on the LOS website or to introduce any modifications to any of the information supplied by LOS unless the nature of the deliveries dictates otherwise. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement and assembly) of all content on LOS website are copyright by LOS or its licensors, where applicable. Permission is granted to students to download and print one copy of any webpage for their own personal, non-commercial use. Any other use of the website, including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the website without prior written consent from LOS is strictly prohibited.

4. Product and Services

LOS is a company with limited liability situated in and vested under the laws of the Czech Republic. LOS provides a platform where students can purchase language courses and related products, 24 hours a day, 7 days a week.

All communication between LOS and the student and consultant will be electronic through e-mail or notices posted on LOS website, www.languageonlineservices.com.

A potential student becomes a member of LOS by filling in the registration section on the LOS website (www.languageonlineservices.com/register-student). Membership binds a student to the Terms of Service described herein. LOS services are reserved to persons who are legally competent to enter into agreements. LOS services are not open to minors under the age of 18, without explicit prior consent of their parent or guardian.

A student and consultant needs to choose a username, password, and Skype ID in order to make out the application. A student and consultant will be held responsible for all actions committed with the use of his username and password and, therefore, must take personal responsibility for protecting his password. No other person besides the registered student or consultant may enter the LOS website using their student's or consultant's username and password.

A student and consultant must provide true, accurate, current and complete information and will maintain and promptly update this information if any changes occur. If the student or consultant provide, or if LOS suspects that the student or consultant have provided false, inaccurate, outdated or incomplete information, LOS may suspend or terminate the account of the student or consultant and refuse current and future use of the L.O.S. website.

A student and consultant will not in any way restrict or inhibit any other user from using and enjoying the LOS website. A student and consultant will use the website only for lawful purposes and is prohibited from posting on or transmitting through the LOS website any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, discriminating, profane, hateful, fraudulent, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law.

Students and consultants will not access the LOS website by any means other than through the interface that is provided by LOS for the use of accessing the website. 

Students and consultants will not reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of the LOS website, use of the LOS website or access to the LOS website without LOS prior consent.

Students will not make any separate arrangements with LOS consultants. LOS may provide contact details of their consultants to students with the sole purpose of facilitating communication during lessons. Students will not use this information for any other purposes, and will not share this information with third parties.

LOS may elect to electronically monitor areas of the website and may disclose any content, records, or electronic communication of any kind: (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect LOS rights or property or the rights of other users.

LOS may terminate or suspend a student’s or consultant’s access to all or part of the website, without notice, for any conduct that LOS, at its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third party or LOS.

5. Prices, Payment and Delivery

All LOS prices are either in USD, EUR or CZK and are subject to Czech value-added tax. Students make payments electronically to LOS using PayPal, TransferWise, credit card or bank account transfer. Services purchased will take place once LOS has received payment for the service.

LOS shall not be held responsible for information and prices, such as tariffs, information or the results of transactions that have been made due to such information, that have been placed on its website by third parties.

6. Lesson Cancellation

A student who is obliged to cancel his or her lesson for various reasons not known to LOS must do so 24 hours before the lesson begins. If the student’s cancellation is not made 24 hours prior to the lesson, LOS will charge the student one lesson credit.

Despite any other established legal rights, LOS is entitled, at its own choice, in case of 'force majeur', to cancel an order, or cancel a service agreement without legal intervention, by informing the student or consultant in writing. The student and consultant is not entitled to any damages, unless, given the circumstances, such cancellation would be unacceptable according to measures of reason and fairness.

Liability for indirect damages is in all circumstances excluded.

7. Queries or Complaints

In the case of queries or complaints concerning any of our services, consultants, products or procedures, please contact us by email (info@languageonlineservices.com). You will receive a reply within twenty-four hours.

8. Applicable Law and Jurisdiction

All rights, obligations, specials, orders and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under the European Union Law and Jurisdiction, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980. In the case of translation or explanation of the contents of LOS website, the English version of the text in the website and these Terms of Service will remain determinate.

All website users are required to be aware of, and to agree with, all of the above LOS Terms of Service. By filling in the registration form to become a member, the student and consultant automatically agrees to all of our Terms of Service.

LOS reserves the right to make changes to LOS Terms of Service at any time. The student and consultant will be subject to LOS Terms of Service in force at the time when the student or consultant uses the site. If any of the terms is deemed invalid, void or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Last Updated May 21, 2018

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